How to answer the phone.

"Deck Division office, BMSN Diebold speaking. How may I help you, sir or ma'am?"

Then the obligatory "Yes sir....no, sir.....yessir.....nosir......sir, yes, sir.....aye aye, sir." With a few "I dunno, sir" 's and "He ain't here now, sir" 's mixed in.

This happens a bout 60 or 70 times a day.

And that's where your taxes go.